Frequently Asked Questions
1. Are your diamonds conflict-free?
Yes, we are committed to ethical sourcing practices. Our diamonds are sourced from reputable suppliers who adhere to strict ethical standards and support responsible diamond mining.
2. What is the difference between lab-grown and natural diamonds?
Lab-grown diamonds are created in a controlled environment, replicating the natural process of diamond formation. They have the same physical, chemical, and optical properties as natural diamonds but are grown in a laboratory setting. Natural diamonds, on the other hand, are formed deep within the Earth over millions of years.
3. Do you offer certification for your diamonds?
Yes, all of our diamonds come with a certificate of authenticity and quality assurance, ensuring that you are receiving a genuine and high-quality diamond.
4. What about customs taxes and import duties? Will I need to pay extra?
At Diamovida, we believe your experience of buying a diamond should be as smooth and hassle-free as possible. That's why we handle all customs taxes and import duties on your behalf. When you purchase from us, you can rest easy knowing there are no hidden fees or extra charges waiting for you at delivery. We take care of everything, so you can focus on enjoying your beautiful new diamond!
5. Do you offer International Shipping?
At this time, we only offer shipping within Canada. We apologize for any inconvenience this may cause.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy within 15 days of receiving your order. Please e-mail us at info@diamovida.ca to start the return or exchange process.